Terms of Service

These terms apply to your use of mendozacleaning.co and to cleaning services provided by Mendoza Cleaning LLC.

Requesting a cleaning

Submitting the form on our website is a request, not a confirmed booking. No appointment exists until we contact you and confirm a specific date and time. We will get in touch to arrange one.

Text message program

Message frequency varies. Msg & data rates may apply. Reply STOP to cancel. Reply HELP for help.

Program description. When you provide your phone number and agree to receive texts, Mendoza Cleaning will send you messages about your bookings: confirming appointment dates and times, and handling rescheduling.

Message frequency. Varies based on how often you book. Most clients receive a small number of messages per appointment.

Cost. We do not charge for these messages. Message and data rates from your mobile carrier may apply.

Opting out. Reply STOP to any message to stop receiving texts. You will get one confirmation message, then nothing further. You can rejoin at any time by contacting us.

Help. Reply HELP to any message, or contact us at (614) 663-7220 or mendozacleaning4u@gmail.com.

Age restriction. You must be at least 18 years old to agree to these terms, to request a cleaning, and to opt in to our text messages. We do not knowingly provide services to, or send text messages to, anyone under 18.

Carriers. Carriers are not liable for delayed or undelivered messages.

Privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell or share your phone number, your mobile opt-in data, or your consent to receive messages. See our Privacy Policy.

Supported carriers. Major US carriers are supported. Delivery is not guaranteed on all carriers or in all areas.

Scheduling, cancellation, and access

Appointment times are arranged directly with you and confirmed by text.

Please give at least 24 hours’ notice to cancel or reschedule. We hold a slot and a crew for your booking, so late changes cost us the visit. Cancellations inside 24 hours may be charged up to half the quoted price, at our discretion.

You are responsible for providing access to the property at the agreed time. If we cannot get in, we will call and text you and wait up to 30 minutes. If we still cannot access the property we will treat the visit as a cancellation inside 24 hours, and you may be charged up to half the quoted price. Tell us in advance about keys, codes, alarms, gates or pets and this never comes up.

Payment

Payment is due on the day the work is completed, unless we have agreed something different with you in writing. We accept cash, card, and the usual bank transfer apps. Recurring clients may be invoiced per visit.

Invoices are due within 7 days. If an invoice is more than 14 days overdue we may pause future bookings until it is settled. We do not charge interest or late fees.

Our services

We provide residential and commercial cleaning in the Columbus, Ohio area. We will perform the work with reasonable care and skill. If you are not satisfied, contact us within 24 hours of the visit and we will come back and put it right at no charge. We would rather return once than have you live with a job you are not happy with.

Limitations

We are licensed and insured. Our liability for any claim relating to our services is limited to the amount paid for the service in question, except where the law does not allow such a limit.

Changes

We may update these terms. The current version is always at this URL, with the date shown above.

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